STORE CREDIT AND COUPONS

What is a Store Credit
A store credit is applied to your account when you request we cancel an order for any item you have paid for. The dollar value of your store credit will automatically be applied to the TOTAL in your shopping cart at the time of your next purchase. If a balance remains on the dollar value of your store credit, the remainder of your store credit will be applied to subsequent orders until the dollar value of the store credit is exhausted.

Using a Store Credit
Add items to your shopping cart and click the CHECKOUT link. Enter your SHIPPING ADDRESS and continue to the next page to select your SHIPPING METHOD. If the dollar value of your store credit pays the entire balance of your order, instead of continuing to the PAYMENT METHOD page you will be presented with an Order Number on the CONFIRMATION page. If the dollar value of your store credit pays for part of your order and a balance remains, you will be prompted with the PAYMENT METHOD page to choose a method of payment.

Troubleshooting Store Credit Problems
Once your store credit is used as a method of payment, the dollar amount used is immediately subtracted from the dollar value of the store credit. If you are prompted for a method of payment and do not finish checking out, please call us so we may either restore the balance of your store credit or issue another one.
If your credit card is declined click the back button twice and choose another method of payment. If you do not finish the checkout process, please call us so we may either restore the balance of your store credit or issue another one.

What are Coupons
A coupon is a multi-digit number that is emailed to you as a special promotion. The coupon number can be entered on the PAYMENT page as a method of payment during checkout. The dollar value of your coupon will be applied to any TOTAL in your shopping cart. If a balance remains to be paid for, you will be prompted with the PAYMENT page again to select a method of payment for the remaining balance. If a balance remains on the dollar value of your coupon, you may use the same coupon number again until the dollar value of the coupon is exhausted.

Using a Coupon
Add items to your shopping cart and click the CHECKOUT link at the bottom of the store. Enter your SHIPPING ADDRESS and continue to the next page to select your SHIPPING METHOD. Continue to the PAYMENT METHOD page and enter your COUPON number in the "USE A VOUCHER" field. If the dollar value of your coupon pays the entire balance of your order, you will be presented with an Order Number on the CONFIRMATION page. If the dollar value of your coupon pays for part of your order and a balance remains, you will be prompted with the PAYMENT METHOD page again to choose a method of payment.

Troubleshooting Coupon Problems
To protect your coupon number from theft, the email address that the coupon was sent to and the email address on the order you are submitting must match. Click the back button twice. Change the email address you want your receipt sent to the email address your coupon was sent to and continue checkout.
Once you submit a coupon number as a method of payment the dollar amount used is immediately subtracted from the dollar value of the coupon. If you are prompted for an additional method of payment and do not finish checking out, please call us so we may either restore the balance of your coupon or issue another one.
If your credit card is declined click the back button twice and choose another method of payment. If you do not finish the checkout process, please call us so we may either restore the balance of your coupon or issue another one.

Securing Your Coupon
A coupon is digital cash. Secure the email message that contains the information. Copy the coupon number to another document or write it down and keep it in a safe location. If you use multiple email addresses you should also note the email address the coupon was sent to. For your security, in order to use the coupon, the email address that the coupon was sent to must be used during checkout.

Copyright 2004 Galaxy Internet Group.